TEOS Diagnostics

This course will show you how to diagnose and fix faults with a TEOS system

Price per delegate:

Duration: 1/2 day

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What will you learn

This course will show you how to diagnose and fix faults with a TEOS system in order to keep it fully operational on a day-to-day basis. You will learn about the common user errors that may result in an unstable system. 

Who should attend

First-line support IT engineers or technicians that will be tasked with keeping a TEOS system fully operational on a day-to-day basis.

Course contents

Understanding the TEOS system

The course starts with an explanation of TEOS, what it is, system capabilities and the required components:

This includes:-

  • TEOS capabilities, features and benefits.
  • Using TEOS in different environments. 
  • Components that make up a TEOS system.
Analysing Windows Server issues

The section of the course will show you what to look for on the Windows Server when troubleshooting a TEOS system.

This includes:-

  • Obtaining Windows Server logs.
  • Interpreting Windows Server logs.
  • Performing a methodical fault analysis. 
Analysing SQL database

This part of the course will focus on troubleshooting the SQL database.

This includes:-

  • Restarting the SQL database.
  • Obtaining and interpreting SQL database logs.
  • Checking the database settings.
IIS (Internet Information Services) diagnostics

This part of the course summarises the purpose and operation of IIS and the importance of each IIS setting.

  • Opening the IIS settings.
  • Understanding the IIS settings.
  • Ensuring the IIS settings are correct.
Analysing devices

This section will show you how to fix issues with the individual devices controlled by TEOS.

This includes:-

  • Performing a logical fault analysis.
  • Checking device IP address and network settings.
  • Using network analysers and debuggers.
Hands-on practical sessions

This final section provides an opportunity to practice their skills on a real TEOS system. Delegates will be divided into small groups and asked to fix specific issues and faults placed in the system by the trainer. 

This includes:

  • Hardware and cabling issues
  • Device network settings 
  • Windows Server issues
  • SQL database errors
Courses can be run at various locations. Courses must have a minimum number of attendees in order to run. To discuss the exact location and times available please click ‘Enquire Now’ at the top of the page.